PROFESSIONAL
CONSUMER

Viribright Lighting Inc. – hereafter referred to as VIRIBRIGHT®
A wholly owned subsidiary of Matrix Holdings Limited

1. Purchase Orders
All purchase orders must be submitted in writing to [email protected]. Orders must include:

  • Bill-to and Ship-to addresses
  • Valid Purchase Order Number (PO#)
  • Contact name, phone number, and email
  • Shipping method (carrier/account if customer-designated)
  • Clearly defined freight responsibility, if applicable

2. Terms of Payment

  • Inventory Items: Prepay by check, credit card, or wire transfer. Net terms available on approved credit only.
  • Non-Inventory / Standard Distributor Items: Prepay in full via company check, credit card (fees may apply), or wire transfer. Credit cards accepted only on repeat orders.
  • Special Order / Direct Import (Retail Customers): 30% deposit at time of order; 70% due prior to shipment. Letter of Credit (L/C) or wire transfer accepted. Net terms available on approved retail accounts only.

3. Minimum Order Quantities (MOQ)

  • Standard Inventory Items: Sold by case; breaking cases may incur a handling fee.
  • Special Order Items: Typically MOQ of 3,000 units for bulbs. Contact your VIRIBRIGHT® Account Manager for specifics.

4. Free Freight Program

  • Orders of $1,500 or more (net total, before tax) qualify for free ground freight within the Continental United States.
  • Applies to standard inventory items only. Freight method and carrier determined by VIRIBRIGHT® unless otherwise agreed in writing.

5. Shipments

  • Inventory items: F.O.B. Rialto, California
  • Special order/direct import items: F.O.B. China or Vietnam (Hong Kong, Shenzhen, Dang Nan)
  • Customers may provide shipping account numbers for both domestic and international shipments.
  • Same-day or expedited shipping cut-off: 2:00 PM PST. Orders received after this may ship the following business day.
  • Export packaging, palletization, and handling may incur additional charges unless otherwise specified.

6. Packaging and Handling

  • Standard packaging included unless specified otherwise.
  • Special labeling, palletizing, or custom packaging must be pre-approved and may incur additional fees.
  • VIRIBRIGHT® reserves the right to change packaging methods without notice if product quality or compliance is unaffected.

7. Claims and Adjustments

  • All goods are inspected prior to shipment. Damaged, lost, or incorrect shipments must be reported within 5 business days of receipt.
  • Claims must be submitted in writing with photos, supporting documentation, and original PO reference.
  • VIRIBRIGHT® is not responsible for transit damage if shipment terms are F.O.B. Origin and customer-designated carrier.
  • VIRIBRIGHT® is not liable for incidental or consequential damages, installation costs, or lost business due to defective or delayed products.
  • All claims are subject to verification.

8. Specifications and Modifications

  • All specifications are subject to change without notice. Product improvements do not void standard terms.
  • Custom product modifications must be approved in writing and may include special pricing, lead times, and minimum quantities.

9. Warranty and Limitation of Liability

  • VIRIBRIGHT® provides a limited warranty as stated on the product packaging or invoice.
  • Except as expressly stated, VIRIBRIGHT® makes no other warranties, express or implied, including merchantability or fitness for a particular purpose.
  • VIRIBRIGHT®’s total liability shall not exceed the original purchase price of the product. No liability for special, indirect, or consequential damages.

10. “Powered by VIRIBRIGHT®” and Third-Party Products

  • VIRIBRIGHT® may sell selected commercial fixtures supplied by approved partners under the “Powered by VIRIBRIGHT®” line.
  • VIRIBRIGHT® disclaims all liability for third-party products; customers agree to indemnify VIRIBRIGHT® for related claims.
  • Warranties and service for these items are the responsibility of the manufacturer or partner.

11. Pricing and Quotations

  • Prices must be issued in writing and are valid for 30 calendar days from the quotation date.
  • Orders confirmed within this period are price-protected for up to 90 days from the order date.
  • Possession of a price list or prior quote does not guarantee price or availability.
  • Customer-caused shipment delays may void price protection and result in revised pricing.

12. Returned Goods Policy

  • All returns require a Return Material Authorization (RMA) number and packing list.
  • Requests to return surplus, non-defective products must be made within 21 days of shipment.
  • Products must be factory-sealed and in saleable condition. Freight prepaid by customer unless otherwise authorized.
  • Restocking fees up to 20% plus original outbound freight may apply.
  • Defective materials under warranty must be returned within 15 days after warranty expiration.
  • RMA approval does not guarantee credit; products are inspected prior to issuing final credit.

13. Sample Policy

  • Samples are provided to lighting reps and distributors per written agreement or as stated on the invoice/contract.
  • Overdue sample invoices may result in frozen credit lines and withheld commissions until resolved.
  • All sample accounts are subject to Net 30 unless otherwise stated.

14. Delinquent Accounts

  • VIRIBRIGHT® reserves the right to charge late fees, finance charges, and collection costs for overdue invoices.
  • If a customer’s financial condition deteriorates, VIRIBRIGHT® may suspend shipments or require prepayment.
  • Approval of terms for one order does not guarantee credit on future orders.

15. Force Majeure

  • VIRIBRIGHT® shall not be liable for failure or delay due to circumstances beyond its control, including acts of God, labor disputes, material shortages, transportation delays, war, government restrictions, or pandemics.

By submitting a purchase order to VIRIBRIGHT®, the customer agrees to all terms in this document. Any deviations must be approved in writing by an authorized VIRIBRIGHT® officer.