Frequently Asked Questions
Quick answers about Viribright® products, compatibility, warranty, technical resources, purchasing and professional programs.
Find the answer faster — or jump directly to the resource or team that can help.
Products
LED Lighting
Viribright® offers LED lighting solutions for residential, commercial and industrial applications, including general-purpose lamps, directional lighting, decorative lamps, specialty products and professional lighting solutions.
Start with the lamp shape, base type, lumen output, color temperature, voltage and dimming requirements of the existing application. The product specification sheet provides the most complete technical information for each Viribright product.
Color temperature describes the appearance of the light. Lower values such as 2700K appear warmer, while higher values appear cooler or more daylight-like. The best choice depends on the space, application and personal preference.
No. Dimming capability varies by product. Products identified as dimmable should be used with compatible dimmers and controls. Always confirm the product specification before installation.
Technical & Installation
Compatibility
Viribright product specification sheets include key information such as wattage, lumen output, color temperature, CRI, base type, dimming capability and other applicable product details.
Only use a product in an enclosed fixture if the specific product is rated for that application. Heat conditions inside enclosed fixtures can affect LED performance and life. Check the applicable product specifications before installation.
Applicable product certification and compliance resources are available through the Viribright Certifications page.
Flicker can be caused by incompatible dimmers or controls, wiring conditions, voltage issues or the fixture itself. If the product is dimmable, verify that the control is compatible and that the product is being operated within its published specifications.
Warranty & Support
Claims
Warranty coverage varies by eligible product category and rated life. Viribright currently uses limited warranty periods ranging from one to five years depending on the applicable product.
Warranty review generally requires proof of purchase, product or SKU information, quantity affected, a description of the issue and supporting information such as product markings or photos when requested.
No. Do not ship products to Viribright unless return instructions or an RMA have been provided.
Purchasing & Availability
Sales
Viribright products are available through authorized retail, distribution and professional channels. Availability varies by product and market.
Yes. Viribright supports volume, commercial and channel opportunities. Provide the product requirements, quantities and project information so the sales team can review the opportunity.
Viribright purchase orders may be sent to [email protected].
Professional Programs
Partners
Viribright works with qualified lighting and electrical distributors interested in expanding their LED lighting offering.
Yes. Contractors and installers can access Viribright professional resources and program information through the contractor page.
Yes. Viribright considers qualified retail and business partnerships that align with its product and channel strategy.
About Viribright
Company
Viribright® is a U.S.-based lighting brand focused on innovative, energy-efficient lighting solutions for residential, commercial and industrial applications. Viribright is a wholly owned subsidiary of Matrix Holdings Limited.
Viribright® North America is headquartered at 2904 N. Locust Ave., Rialto, California 92377.
For general company, product or sales inquiries, use the Viribright contact page or call (877) 847-4276.
Go straight to the source.
Technical, compliance, warranty and professional resources are available directly from Viribright.
Still have a question?
If you cannot find the answer above, contact Viribright® with the product number and relevant details so your inquiry can be handled efficiently.