Viribright® North America

Limited Product Warranty

Warranty coverage designed to support eligible Viribright® LED lighting products with clear terms, straightforward claim requirements and responsive support.

Coverage varies by product category, rated life and applicable product program.

Original PurchaserCoverage is non-transferable unless otherwise stated in writing.
Proof of PurchaseValid purchase documentation is required for claim evaluation.
Product-Only CoverageLabor and installation costs are excluded unless expressly stated otherwise.
Warranty Coverage

1, 2, 3 or 5 years.

The applicable warranty is based on the eligible product category and rated product life shown in Viribright® product documentation.

1 YEAR

Standard Non-Dimmable LED

Standard non-dimmable E26 lamps and designated value / 7-Series products.

Typical rated life: 5,000–10,000 hours.
2 YEARS

Standard LED Products

Eligible general-purpose, directional, decorative and specialty LED products.

Typical rated life: 15,000–25,000 hours.
3 YEARS

Extended-Life Commercial LED

Eligible commercial products designed and rated for extended operating life.

Typical rated life: 25,000+ hours.
5 YEARS

DLC / Premium Products

Eligible premium or DLC-qualified products where a five-year warranty is specified.

Typical rated life: 50,000+ hours.
One-year category examples: Standard non-dimmable E26 products including 640338, 640339, 640340, 640443, 640448, 640449 and applicable 7-Series SKUs, unless a different written warranty is provided with the product.
Claim Process

Clear information speeds up the review.

Please do not ship a product to Viribright® unless return instructions or an RMA have been issued.

01Complete Claim InformationProvide purchaser, product, purchase and installation details using the claim intake form below.
02Provide DocumentationRetain proof of purchase and be prepared to provide photos, product markings or other supporting information.
03Viribright ReviewViribright® evaluates eligibility, warranty period and the reported condition or defect.
04ResolutionIf approved, Viribright® may replace the product with the same or a comparable substitute, subject to this policy.
Warranty Claim Intake

Give us the details once.

This information creates a consistent record for claim review and helps reduce follow-up requests.

Proof of purchase
Product / SKU information
Quantity affected
Installation / application details
Description of the issue
Photos if available

Warranty Claim Information

Required fields are marked with *. The completed form generates a structured claim summary for submission to Viribright® Support.

Purchaser Information
Purchase Information
Product Information
Installation & Issue
Keep these files available to attach when emailing the generated claim summary. Standard standalone HTML cannot transmit file attachments without a website form/mail handler.

Limited Warranty Coverage

Viribright® Lighting, Inc. (“Viribright®”) warrants to the original end-user purchaser (“Purchaser”) that eligible Viribright® LED lighting products will be free from defects in materials and workmanship under normal use, installation and operating conditions during the applicable limited warranty period. The warranty period begins on the original date of purchase.

This limited warranty is non-transferable unless otherwise expressly stated in writing by Viribright®. Valid proof of purchase is required.

Warranty Conditions

Coverage applies only when the product has been properly installed, operated and maintained in accordance with applicable Viribright® product specifications, instructions and ratings. Product identification, manufacturing or date codes must remain legible and unaltered where applicable.

The product must be operated within the voltage, temperature, fixture, environmental and control-system limits published for that specific product. Use outside published product limits may void warranty coverage.

Exclusions

This limited warranty does not cover damage, malfunction or failure resulting from:

  • Improper installation, wiring, handling, maintenance or use.
  • Misuse, abuse, negligence, accident, alteration or unauthorized repair.
  • Voltage abnormalities, surges, electrical transients or unsuitable power conditions.
  • Incompatible dimmers, controls, sensors, drivers, transformers or other third-party devices.
  • Use in fixtures, enclosures, environmental conditions or applications for which the product is not rated.
  • Fire, flood, lightning, severe weather or other events outside Viribright® control.
  • Normal lumen depreciation, expected color shift, ordinary wear, cosmetic changes or aging that do not constitute a defect in materials or workmanship.

Unless expressly stated in a separate written Viribright® warranty, coverage is limited to the eligible product itself and does not include labor, diagnostic, access, equipment, removal, installation, reinstallation, freight, packaging, handling or other associated costs.

Claim Evaluation

All claims are subject to review and, where requested, inspection or supporting documentation. Viribright® may request proof of purchase, product markings, photographs, installation information, return of affected products or other information reasonably necessary to determine warranty eligibility.

No product should be shipped to Viribright® until return instructions or a Return Material Authorization (RMA), when applicable, have been issued.

Warranty Remedy

If Viribright® determines that an eligible product contains a covered defect during the applicable warranty period, Viribright® may, at its option, replace the product with the same product or a comparable substitute. If the original product is discontinued or unavailable, a functionally comparable replacement may be provided.

To the extent permitted by applicable law, replacement of the covered product constitutes the Purchaser’s exclusive remedy under this limited warranty.

Limitation of Liability

To the fullest extent permitted by applicable law, Viribright® will not be liable for incidental, indirect, special or consequential damages arising from or related to the product or its use, including lost revenue, lost profits or business interruption. Viribright® liability under this limited warranty will not exceed the original purchase price of the affected product, except where applicable law provides otherwise.

Any implied warranties that cannot legally be disclaimed are limited only to the extent permitted by applicable law. Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so certain limitations may not apply.

State Law Rights

This limited warranty gives the Purchaser specific legal rights. The Purchaser may also have other rights that vary by state or jurisdiction. Nothing in this policy is intended to exclude or limit rights that cannot lawfully be excluded or limited.

Policy Updates

Viribright® Lighting, Inc. may revise this warranty policy from time to time. Any revision will apply prospectively and will not reduce warranty coverage already in effect for an eligible product purchased before the effective date of the revision, except where otherwise permitted by law.

Warranty & Product Support

Questions about a claim?

Contact Viribright® Support with your claim information and supporting documentation.

Viribright® Warranty Support [email protected]
Viribright® North America · Rialto, California